Privacy Policy
Last updated: May 10, 2026
Callviro helps businesses manage WhatsApp conversations and appointment-related workflows. This Privacy Policy explains what information we collect, how we use it, and how you can contact us.
Who we are
Callviro is operated by Sherut 360. Contact: support@callviro.com.
Information we process
- Business account information provided by a customer business.
- WhatsApp Business Platform identifiers, phone numbers, message IDs, delivery statuses, and webhook events.
- Customer conversation content sent to or from a connected business through WhatsApp.
- Appointment-related information such as customer name, phone number, service requested, staff member, requested time, notes, and status.
- Technical logs needed for security, debugging, abuse prevention, and service reliability.
How we use information
- To send and receive WhatsApp messages on behalf of authorized businesses.
- To help businesses respond to leads, appointment requests, and customer questions.
- To maintain security, prevent abuse, debug failures, and improve the service.
- To comply with legal obligations and Meta/WhatsApp platform requirements.
WhatsApp and Meta
Callviro uses the WhatsApp Business Platform. WhatsApp messages and related metadata may be processed by Meta according to Meta's applicable terms and policies.
Sharing
We do not sell personal information. We share information only with service providers necessary to operate Callviro, with the connected business that owns the customer relationship, when required by law, or when needed to protect the service.
Retention
We keep information only as long as needed to provide the service, maintain security, resolve disputes, comply with legal obligations, or support the connected business. Retention periods may vary by data type and customer configuration.
Data deletion
You can request deletion by following our Data Deletion Instructions or emailing support@callviro.com.
International processing
Information may be processed in countries other than where you live. We use reasonable safeguards appropriate to the service and its providers.
Changes
We may update this policy from time to time. The latest version will be posted on this page.